“The most damaging phrase in the language is ‘We’ve always done it this way’.”
Rear Admiral Grace Murray Hopper (1906-1992), pioneering computer scientist, recipient of the Presidential Medal of Freedom
The financial landscape is changing, and rapidly.
Customer expectations are constantly shifting and technology is transforming the way business is done.
As a result, all financial services companies are being forced to re-think their business models to compete most effectively and best serve their customers.
We are learning that sustainable and competitive asset finance businesses must be agile, adaptable and be prepared to change quickly.
This year’s Leasing Foundation Annual Conference, THINK/FORWARD, focuses on the changing landscape of asset finance and four connected themes: customer experience; operational excellence; cultures of performance; and digitalization.
Speakers from industry, from academia and government will help us reflect on these themes and provide actionable insights that attendees can take back to their companies.
delivering outstanding customer experiences
Customer experience is arguably the key differentiator in a competitive and commoditised marketplace. For organisations to succeed, they need to evolve their customer experience to meet the changing expectations of their customers. We’ll explore the key issues, strategies and challenges in delivering outstanding customer experiences.
achieving operational excellence
The need for improved time to market, streamlined operations and cost reductions mean transformation across the enterprise. In this theme we’ll examine what it takes to become agile, to capture value continuously innovate for operational excellence.
creating cultures of performance
The challenge that leaders face in creating high performance cultures is overcoming deeply rooted assumptions and behaviours that serve the past, not the future. We’ll explore what it takes to embrace change, to develop strong leaders and empower people to make decisions.
harnessing the power of digitalization
Digital tools such as big data and advanced analytics will enable new business applications and change the face of marketing, underwriting and customer retention. Join us to explore the new mechanisms of digital business and innovation.
SIEMENS FINANCIAL SERVICES
Bibby Financial Services
13 NOVEMBER, THE CRYSTAL, LONDON
Mark your diaries.
Ticketing through Eventbrite.
Early bird and group discounts open in July 2017.
All are welcome to attend.